COTG, MOTG, A Xerox Company
  • MOTG
  • St. Paul, MN, USA
  • Full Time

SUMMARY

The Field Service Technician is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sales of our Xerox Branded and other MOTG office product equipment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for MOTG and our customers.
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth.
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
  • Complete all administrative aspects of the job on time and error-free.
  • Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Perform other activities that support COTG and our service organization.

                                  

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

  • Mechanical and electrical aptitude and demonstrated skills.
  • Prior experience in maintenance and repair of copier office equipment preferred, Xerox, HP and Toshiba experience a plus.
  • Excellent customer service and communication skills.
  • Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information. 
  • Ability to troubleshoot and work independently.
  • Knowledge of Basic Networking beneficial.
  • Computer and analytical skills.
  • Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.

 

COMPUTER SKILLS

  • Proficiency using MS Office, e.g., Excel, Word and the internet for research.

 

EDUCATION AND/OR EXPERIENCE

  • Associates degree or higher in electronics or electrical engineering is preferred but equivalent job related experience may be substituted.
  • Previous customer service experience preferred.

 

LANGUAGE SKILLS

  • English (reading, writing, verbal)

 

MATH SKILLS

  • Basic math

 

CERTIFICATIONS, LICENSES, REGISTRATIONS OR PROFESSIONAL DESIGNATIONS

  • Comp TIA A+ Certification (less than 3 years)
  • Comp TIA Network+ Certification (less than 3 years)

 

REQUIREMENTS

 

  • Valid driver's license and minimum levels of auto insurance coverage
  • Must have reliable vehicle (mileage is reimbursed)

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment.  The employee must be able to walk for short periods of time and sit, and stand for long periods of time.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.  The noise level in the work environment is usually low to moderate.

 

COTG-Xerox is an EOE M/F/D/V

COTG, MOTG, A Xerox Company
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